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Motorhome Hire & Campervan Rental – Terms & Conditions

Definitions

“the Hirer” The individual, company or body signing the hire contract     
“the Vehicle” The motorhome specified in the hire contract
“the Company” SARL Direction France including where applicable its partners, employeessuppliers or sub-contractors acting on behalf of the company

 

Acceptance

Submitting a booking form or paying any part of the hire fee implies full acceptance of these terms and conditions by the Hirer and on behalf of everyone in their party. Determination of these Terms and Conditions shall be under French Law.

 

Use of the Vehicle

The Hirer agrees that the use of the Vehicle is expressly limited and restricted to the Hirer and must not:

  • Use or permit the Vehicle to be used for any illegal purpose, race, contest or performance test of any kind.
  • Use or permit the Vehicle to be used on anything other than a sealed surface.
  • Use or permit the Vehicle to be used to tow or push anything, without the written consent of the Company.
  • Sublet or let the Vehicle on hire to any other person.
  • Carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle or carry a greater load than that for which it was built.
  • Drive whilst under the influence of drugs or whilst having a blood alcohol content that exceeds the legal limit in the country in which the Vehicle is being driven.
  • Carry passengers for payment of any kind.
  • Carry any item which may be damaging to the motorhome interior, lockers or bike rack (the Company reserve the right to decline the Hirer’s right to carry any such item).
  • Use the Vehicle when it is damaged, unsafe or cannot be properly secured unless approved by the Company.
  • Operate or permit the Vehicle to be operated in breach of any legislation, regulations, rules or bylaws relating to road traffic and use
  • Take the vehicle to a ski resort or mountains between the months of November and April.

 

The Hirer must:

  • Maintain the Vehicle’s oil, fluid & coolant levels to the manufacturer’s specifications & ensure that the tyres are maintained at the recommended pressure as provided in the Vehicle manual;
  • Keep the vehicle keys under their personal control at all times and produce such keys if the Vehicle has been stolen;
  • Generally do all things necessary to keep and maintain the Vehicle in its current state and condition;
  • Ensure that when the vehicle is in motion, passengers are seated in the designated seats, wearing the seat belt provided and comply with any applicable child restraint laws;
  • Ensure that when the vehicle is in motion all windows in the accommodation part of the Vehicle and all internal and external doors are closed and properly secured.

 

Post Hire Charges – credit card pre-authorisation

Any post hire charges for which the Hirer may be liable are detailed in these Terms and Conditions or will be identified to the Hirer at vehicle check-out. The Hirer is required to provide a Visa or Mastercard credit/debit card upon which the company will take a pre-authorised charge of €2600 at the time of collection of the vehicle which may be used to settle any post hire charges such as insurance excess amounts, uninsured damage, post hire refuelling, traffic violation administration, excess cleaning, late return of the hire vehicle, damage to loaned or rented optional extra equipment and any other charges for which the Hirer is liable. The credit card used must be valid for the duration of the hire period and the card holder MUST be present at vehicle check out.  No other form of payment/pre-authorisation are acceptable. The pre-authorisation will be released within 14 days of the hire contract finish date unless post hire charges are to be applied in which case the amount of the Hirer’s liability will be notified to the Hirer within 14 days of the hire finish date or within 60 days should the Company need to refer to an external repairer or supplier to ascertain the cost of repairs or other charges. In the event of a claim for third party damage against the Hirer, the pre-authorisation may continue to be held until any such claim has been resolved or the company may charge the Hirer for the full amount of the applicable insurance excess pending outcome of any such claim. Where the company has charged the Hirer pending the outcome of a third party claim, any balance due to the Hirer following settlement of the claim will be credited to the Hirer’s card but the company will not be responsible for any currency fluctuation or credit card transaction expenses.   If charges arise where the Hirer’s liability exceeds the pre-authrorised amount,  the Company reserve the right to take a further pre-authorisation or payment during or after the hire period in anticipation of additional charges for which the Hirer is liable.

 

Driver licencing

Drivers must be between the age of 25 yrs and 75 yrs at the start of the hire period unless otherwise agreed by the Company.  Only drivers who produce a valid licence (which must entitle the driver to drive a vehicle of up to 3.5 tons, drive legally in France and be valid for the whole hire period) and who attend the hire depot in person are allowed to drive. Photocopies, faxes and scans of licences will not be accepted.  Anyone wishing to drive the Vehicle must produce a full driver’s licence which must have been held for at least two years. If the licence is not issued within the European Union, an International Drivers Licence may also be required (The International Licence is not valid on it’s own so MUST be accompanied by a regular licence). United Kingdom residents must provide both parts of their driving licence (i.e. the paper copy and the photo card). Licences showing endorsements (points) will be considered on an individual basis. Any endorsements must be notified to the Company at the time of booking or prior to arrival at the depot if incurred between booking and arrival.  No refund will be allowable if drivers cannot comply with these terms. Additional drivers can be added for a fee of €25 for the hire period provided they meet the criteria and conditions as specified above.

 

Passport as proof of identity

In addition to driver’s licences, valid passports must be shown for anyone wishing to drive or travel in the Vehicle (i.e. anyone in the hire party).  Photocopies, faxes and scans of passports will not be accepted.

 

Insurance cover

Vehicles are covered by fully comprehensive Insurance for the period of each rental. This insurance is valid in the majority of Western European countries. Travel to Eastern Europe is limited to the European Union countries. The Hirer must inform the Company at the time of booking if they plan to travel outside of France.  Insurance cover is provided subject to acceptance of the driver(s) by the company.

 

Insurance Excess

There is an Insurance Excess (Deductable) for which the Hirer will be liable in the event of loss of or damage to the Vehicle or its equipment where no third party liability can be established (see below for details of Insurance Excesses). The insurance excess applies in respect of each and every incident or claim, not the hire period as a whole.  The Company does not offer additional insurance to cover the excesses in the policy but such cover is available from these independent suppliers. This insurance must be purchased before commencement of the hire  See:

For EU Residents:  http://www.questor-insurance.co.uk/affiliate/?ag=141392&pr=151

For non EU Residents: Non-EU Residents: http://www.worldwideinsure.com/motorhome-hire-excess-insurance.php?partnerID=1268

 

Details of Insurance Excess amounts. Maximum Insurance Excess payable by Hirer 
Theft of the hired vehicle (or damage caused by the attempted theft of the vehicle its equipment or contents)* €1000
Any damage to the hired vehicle, third party or third party property €2000
Theft of the hired vehicle if stolen with keys inside or if the Hirer cannot produce the keys following the theft of the vehicle* Up to replacement value of vehicle
Windscreen damage (chips or breakage) €250
Damage to and loss or theft of personal belongings Not insured

 

Note: Where damage to the vehicle is caused by collision with a third party vehicle, there must be clear identification of that vehicle and an Accident Report Form, signed by both parties, must be submitted to the Company. In addition to the Insurance Excess the Hirer may be liable to pay the Company an Accident Administration Fee of up to €100 plus TVA per incident.

 

The following losses are not insured and therefore the Hirer remains liable for the full cost of repair or replacement as a result of:

  • Damage to the interior of the vehicle.
  • Damage to the underside of the vehicle.
  • Damage due to neglect, misuse or unauthorised use of the vehicle.
  • Damage due to freezing weather conditions (e.g. allowing the water system to freeze and cause burst pipes or fittings).
  • The loss of the vehicles keys or locking the keys in the Vehicle (this may include replacing the locks).
  • Damage to tyres, wheels, mirrors and vehicle accessories.
  • Use of incorrect fuel (the correct fuel to use is Diesel).
  • Recovery of or damage to the vehicle in the event that it has been driven on an unsealed surface or has become bogged down or stuck.
  • Loss of or damage to the vehicles equipment such as outdoor furniture, electricity hook-up cable, water hose etc. or loss of/damage to hired Bicycles or Satnav (GPS) devices.

The insurance does not cover damage to or loss of personal belongings.  We strongly recommend that the Hirer holds alternative insurance to cover personal belongings.

 

*Theft of the Vehicle

The vehicle is covered by insurance in the event of theft.  However, the insurance is not valid if the Vehicle is stolen whilst the keys are inside it or cannot be produced by the Hirer following the theft of the vehicle.  In this instance, the Hirers liability is not limited to the amount of the pre-authorised sum lodged at the hire start. For your own protection, we advise you to lock the Vehicle whenever it is unattended and always remove the keys from the vehicle and keep them on your person when parked, even if only for a few minutes. This condition applies in all circumstances, including for example, whilst filling up with fuel.

 

Early termination of the hire contract due to damage to the vehicle or theft of the vehicle.

Any damage to the vehicle which prevents it’s continued use constitutes early termination of the hire agreement. Following any damage, the Company may require the hirer to deliver the vehicle to a location of the Company’s choice (including the Company depot) for assessment. Only the Company or it’s appointed representatives may make an assessment of damage to the vehicle and decide upon it’s continued use. In the event that the hirer cannot continue to use the vehicle, there will be no refund for unused days of hire and the Company’s liability will be limited to the benefits provided under the roadside recovery insurance.  In the event of the theft of the Vehicle, the hire will be immediately terminated and no alternative vehicle, compensation or refunds will be offered to the Hirer by the Company.

 

Accident and loss reporting

Any accident, loss or breakdown (no matter how small) must be reported to the company immediately. This a legal requirement in France and by doing so, the Company may be able to help mitigate the Hirer’s liability under the Insurance Excess arrangements. The Hirer may also be required to complete an Incident Report Form or make a written statement on return to the hire depot.

Any incident involving another vehicle, damage to other property, injury to any party or theft of the vehicle must be reported to the Police within 24 hours and the Hirer must complete an accident report form. The Hirer must return a copy of the completed Police report to the Company.  In case of the theft of the Vehicle, the keys of the vehicle must be returned to the Company. The Hirer may be liable for the replacement cost of the Vehicle if the keys and the report are not returned to the Company.

 

Breakdown and malfunction of the vehicle equipment

The Vehicle is insured for roadside recovery in the event of a major breakdown throughout the EU member countries. It is the responsibility of the Hirer to arrange assistance or recovery by contacting the roadside recovery company directly, using the 24hr helpline provided in the Vehicle.  In the event of a breakdown that cannot be repaired, the Company will endeavor to provide a replacement vehicle. If no replacement vehicle is available, the liability of the company will be restricted to the benefits provided under the roadside recovery insurance.  The roadside recovery insurance does not cover minor faults or failure of the systems in the accommodation part of the vehicle (such as heating/hot water, electrical system or fridge/freezer). In the event of a fault with such systems within France, the company will endeavour to identify a local repairer to assess and repair the fault and may require the hirer to deliver the vehicle to a location of the Company’s choice for assessment and repair during the hire period. In the event of a fault with such systems outside of France, the Hirer will be responsible for identifying a local repairer to assess and repair the fault. The Company do not offer refunds or compensation for any inconvenience or delay caused by a breakdown or fault repair.

 

Unlimited mileage

The Company offers unlimited mileage as standard but in certain circumstances such as long term hires and fixed itineraries, a limit to the mileage may apply.  Any mileage restriction will be clearly detailed to the Hirer prior to the Company accepting their booking.  The Company’s unlimited mileage policy is based on fair and reasonable use and the Company reserve the right to decline bookings or offer amended mileage terms, where they feel an unreasonable mileage will be incurred.  Again, this will be clearly detailed to the Hirer prior to the Company ‘s acceptance of their booking.

 

Reservation / Cancellation

A non-refundable deposit is required with the booking form to confirm the booking (this is usually 30% of the hire price but can vary). The full balance is to be paid 45 days prior to departure. In the event that the booking is placed less than 45 days prior to departure, the hire price must be paid in full.  Failure to pay the full balance 45 days prior to departure may result in cancellation of the booking and loss of any monies paid.  Cancellation of the booking at any stage prior to departure will result in the loss of the deposit. If the balance has been paid it will also be lost.  Cancellations can only be accepted in writing.  If a vehicle is collected later than or returned earlier than the booked hire period for any reason whatsoever, no refund will be given.

 

Departure formalities

The Hirer will be required to sign an acceptance that he/she has examined the Vehicle and that it is undamaged and in good condition and repair, mechanically and otherwise, except as may be specifically noted on the vehicle check out form at the time of departure.

The collection time for the Vehicle is 14:00 to 17:00 hours on the commencement date of the hire period unless the Company agrees to an alternative time in advance. Upon arrival, the Hirer should expect to sign a hire agreement, to pre-authorise a payment of €2600 (to cover post hire charges if incurred), to show a valid driver’s licence and to inspect the vehicle before departure. Please respect our collection times and allow around one and a half hours for departure formalities and vehicle familiarisation.

 

Return formalities

The return time for the Vehicle is strictly between the hours of 09:00 and 10:00 on the agreed day of return unless the Company have agreed to an alternative time by prior arrangement.

The Hirer must return the Vehicle in a ready condition with a clean interior. The Vehicle and its inventory will be checked for damage and any shortages. The Hirer will be deemed to have returned the Vehicle to the Company only upon signature of the check-out/check in form and when the Company takes possession of the keys and the Vehicle.  The Hirer will remain responsible for the Vehicle until such time as the Vehicle is deemed to have been returned.

 

The Company’s definition of a ready/clean condition is:

The toilet and the waste water tank must be emptied prior to return of the vehicle.  All cupboards and rubbish bins must be emptied and the rubbish disposed of.  The fridge/freezer must be emptied and wiped clean with a suitable detergent.  The hob, kitchen, bathroom and the toilet must be wiped clean.  The upholstery and curtains must be free from dirty marks.

The floors must be swept and wiped clean and all other finishes wiped clean.  All crockery, cutlery, cooking utensils and glassware must be clean and ready to use.  The bed linen must be stripped.  The outdoor table and chairs must be clean. The fuel tank must be full.  All personal belongings must be packed and ready to unload from the Vehicle.

The Company reserve the right to charge a €150 plus TVA cleaning charge if the Vehicle is not returned in a ready/clean condition.

Should the fuel tank not be full, diesel will be charged at the rate of €3 plus TVA per litre plus a €50 plus TVA refueling charge.

 

Late return

If the Hirer is going to be late returning for any reason, they must advise the Company immediately. Returning the Vehicle after the due return time (as specified on the hire contract), without prior agreement will result in a charge of €75 per hour or part thereof.

 

Vehicle availability

If the reserved vehicle is not available due to circumstances beyond the Company’s control, the Company reserves the right to provide a substitute vehicle (which may differ from the vehicle that had been booked) at no extra cost to the Hirer. In the event that no substitute vehicle is available the responsibility of the Company is limited to the return of all monies paid by the Hirer.

 

Violation of road regulations

The Company is not responsible for speeding tickets, parking tickets or other infraction during the hire period.  The Company will supply the Hirer’s details to the authority levying such penalty and will provide the Hirer with a copy of any traffic violation notice. A €45 +TVA administration charge will be charged for each occurrence.

 

Carrying of Animals and No smoking policy

The Company does not allow animals to be carried. The full cost of any cleaning or repairs for damage caused by animals will be incurred by the Hirer. It is illegal to smoke in a hire vehicle in France and therefore the Company does not allow smoking in any of it’s vehicles. The full cost of any special treatments, cleaning or replacements to eradicate the odours left by smoking will be incurred by the Hirer.